Refund policy
REFUND & RETURN POLICY
RETURNS
HotDoggo offers a 30-day return period. A return request may be submitted within 30 days after receiving the item.
To be eligible for a return, the item must be returned in the same condition in which it was received, unused, with any applicable tags, and in its original packaging. Proof of purchase may also be required.
To start a return, please contact HotDoggo at:
Return instructions will be provided after the request has been reviewed and accepted. Items returned without first contacting HotDoggo and receiving return instructions may not be accepted.
RETURN SHIPPING COSTS
If an item is returned because of a change of mind or for reasons unrelated to a defect, damage, or error on HotDoggo's part, the customer is responsible for the cost of return shipping.
If an item arrives damaged, defective, or incorrect, HotDoggo will review the issue and provide appropriate return instructions. In such cases, the customer will not be required to cover the return shipping cost when a return is necessary to resolve the issue.
DAMAGES AND ISSUES
Orders should be inspected upon delivery. If an item arrives defective, damaged, or incorrect, please contact HotDoggo as soon as possible at:
The issue will be reviewed and an appropriate solution will be provided.
NON-RETURNABLE ITEMS
Certain items cannot be returned where prohibited or restricted by applicable law, including, where applicable:
- Perishable goods.
- Hazardous materials.
- Flammable liquids or gases.
- Gift cards.
If there are questions about whether a specific item is eligible for return, please contact HotDoggo before submitting a return request.
Nothing in this policy is intended to limit any rights that cannot be excluded under applicable law.
EXCHANGES
The fastest way to receive a different item is to return the original item, where eligible. Once the return has been accepted, a separate purchase may be made for the desired item.
REFUNDS
HotDoggo will notify the customer after the returned item has been received and inspected and will confirm whether the refund has been approved.
If approved, the refund will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
If a refund has been approved but has not been received after a reasonable processing period, please contact:
CONTACT
For any questions regarding this Refund & Return Policy, please contact:
HotDoggo
Email: myhotdoggo@use.startmail.com